Terms and Conditions of Sale and Use

1.1 Identification

The website taxx.lu is operated by Taxx sàrl, registered in the Luxembourg Trade and Companies Register under number B231250, with its registered office in Luxembourg.

1.2 Offered Services

Taxx.lu provides a digital platform allowing users to:

• Fill in and submit their personal income tax declarations in Luxembourg.
• Receive automated analyses to optimize their taxation.
• Access complementary services such as subscribing to financial products (insurance, pension, housing savings) through partners.

2.1 Eligibility

The service is reserved for adults with legal capacity to contract.

2.2 Access to Services

Access is granted via a personal account created on the website or through “social sign-in” via Google, Apple, or Meta. By using these options, the user agrees to share the data required for authentication in accordance with third-party provider policies.

2.3 Suspension or Termination

Taxx.lu reserves the right to suspend or terminate an account in case of violation of these terms or fraudulent use of the services.

3.1 Service Pricing

The prices in effect at the time of payment for taxx.lu services are published on https://sympass.taxx.lu/en/pricing.

3.2 Payment Terms

Payment is made online through available secure methods (bank cards).

3.3 Refunds

Services provided by taxx.lu are non-refundable, except in the case of a proven technical error on the platform that makes the purchased service unusable. In this case, the user may request a refund or credit within 30 days of purchase.

All refund requests must be accompanied by evidence detailing the technical failure attributable to taxx.lu.

4.1 GDPR Compliance

Taxx.lu is committed to protecting personal data in accordance with the General Data Protection Regulation (GDPR).

4.2 Types of Data Collected

• Account data: Name, first name, email, password, or social sign-in data.
• Tax data: Income, expenses, bank statements, and attachments.
• Analytical data: Collected via tools such as Google Analytics and Meta Pixel (anonymized).

4.3 Retention Period

• Tax data: 10 years after completion of a declaration.
• Inactive accounts: Deletion after 10 years of inactivity.
• Analytical data: According to third-party tool policies.
• User-deleted data: Permanent and irreversible deletion.

4.4 User Rights

Under GDPR, users have the right to access, rectify, delete, and port their data. Requests can be sent to help@taxx.lu.

4.5 Data Sharing

• No sharing without explicit consent, except for legal obligations.
• Third-party tools: Google, Apple, Meta collect data according to their policies (analytical only).
• Anonymized data is used for research and market studies, ensuring that individual users cannot be identified.

5.1 User Responsibility

• Accuracy of information: The user is responsible for the data provided.
• Submission to ACD: The user must submit their declaration to the Administration des Contributions Directes (ACD) themselves. Taxx.lu will never file on behalf of the taxpayer; this remains their sole responsibility.

5.2 Taxx.lu Responsibility

Taxx.lu ensures the quality of its services but cannot be held responsible for:

• Administrative errors
• Temporary technical failures
• Rejection of declarations by the ACD
• User input errors
• Malicious cyberattacks

5.3 Specific Exclusions

The tax calculations provided by the platform are indicative and do not guarantee acceptance by the ACD. Interpretation of tax declarations and certificates remains entirely at the discretion of the ACD. Taxx.lu is not liable if the ACD makes a different decision or rejects certain declarations or deductions.

6.1 Description of Tools

Taxx.lu integrates various tools and services to improve user experience and service quality. All information on these tools is available in the “Privacy Policies” at https://sympass.taxx.lu/en/data-protection.

6.2 Data Management by These Tools

Data collected by these tools may include personal or anonymized information depending on their function. Taxx.lu ensures that these tools comply with GDPR and provides links to third-party privacy policies upon request.

6.3 Consent and Deactivation

Users can manage their preferences regarding these tools via the cookie manager on the site.

Taxx.lu does not include:

• Legal representation before tax authorities or courts.
• Handling of tax disputes or negotiations with the ACD.
• Administrative steps on behalf of the user, such as physical document submission.
• Other types of taxation (e.g., corporate tax, VAT) or declarations outside the scope for natural persons.
• Extensive or personalized advice beyond the platform’s use and included features.
• Provision of all necessary forms for personal tax declarations as published on the ACD website.
• Taxx.lu reserves the right to reject a request.

Clarifications on “manual verification”:

Taxx.lu only verifies information provided by the user in their tax declaration. Taxx.lu does not commit to asking about missing elements unknown to the platform or not provided by the user. Taxx.lu is not responsible for the accuracy and completeness of declarations completed through its simulation tool. Manual verification does not guarantee compliance with ACD requirements. Taxx.lu is not liable for ACD decisions, including rejection of certain declarations or deductions. Only the ACD calculation is binding.

Clarifications on Platinum Offer:

• The price of this service is offered on request and varies depending on the taxpayer’s situation. It may be adjusted upwards if it turns out after the initial offer that services exceed what was agreed due to omissions or incomplete information provided by the client. Taxx.lu reserves the right to reject a request in such cases.

8.1 Binding Nature of T&Cs

Use of taxx.lu implies full acceptance of the General Terms and Conditions of Sale.

8.2 Notification of Changes

Any modifications will be communicated to the user upon their next login if they have not yet reviewed them.

8.3 Opposition

Users may refuse modifications, resulting in immediate termination of the service.